Returns & Exchanges
We want you to love your K18 results, which is why we offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your molecular repair journey, we are here to help make it right.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Prepare Your Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via our portal.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the tracking number is scanned for proof of return.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing